This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. We process only minimal user data, only as much as it is absolutely necessary to maintain the Website or Services. Our top priority is customer data security and, as such, we exercise the no logs policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This privacy policy ("Policy") describes how Website Operator ("Website Operator", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on website and any of its products or services (collectively, "Website" or "Services").
* Try uninstalling and reinstalling your app/program, your activation will not be lost. * Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices. * Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. * Check if the device/app/program got the latest software and firmware updates. * If your network connection is no problem, please check whether your account is used on other devices. * Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. * Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems) * Your Internet needs to be minimum 70 Mbit Download and 1 Mbit upload speed. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. * Check your network connection, reboot your router and device, and then try again. HOW TO CHECK MY DEVICE ? Check if you entered your activation details correctly.
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